Participants, families and support coordinators research NDIS providers carefully before making contact. They look for clear services, registration status, experience, availability in their area, and evidence that you are respectful and reliable. An accessible, well-structured website builds that trust and turns visits into enquiries and referrals.
1Essential Pages
- Services, each with a plain-language explanation
- Who you support and the areas you cover
- Registration status and how participants can use your services
- Team, qualifications and values
- How referrals and intake work, step by step
- Contact options: phone, email, form and accessible alternatives
2Accessibility Is Essential
Your audience includes people with a wide range of disabilities. Build to WCAG 2.2 AA standards: good colour contrast, readable font sizes, keyboard navigation, descriptive links, alt text, captions for videos and simple language. Consider an Easy Read version of key information.
3Privacy and Sensitive Information
Enquiry forms may collect health or disability information. Collect only what you need, explain how it will be used, use secure forms and hosting, and have a clear privacy policy. Health service providers generally have obligations under Australian privacy law regardless of size, so seek proper advice.
4Make Referrals Easy for Support Coordinators
Support coordinators are a major source of referrals. Provide a dedicated referral page, a downloadable referral form, clear capacity information and fast response times. Keeping availability updated reduces wasted calls.
5Local SEO for NDIS Providers
Families search locally, for example ‘NDIS support workers Geelong’ or ‘occupational therapy NDIS Sydney’. Create location pages for the areas you serve, optimise your Google Business Profile and gather reviews where appropriate.
Frequently Asked Questions
What should an NDIS provider website include?
Clear services, areas served, registration information, team details, an explanation of the referral process, accessible contact options and a privacy policy.
Does my NDIS website need to be accessible?
Yes. Accessibility is essential for your audience and aligns with Australian anti-discrimination expectations. Aim for WCAG 2.2 AA.
How do NDIS providers get more referrals online?
Through local SEO, a strong Google Business Profile, a referral page for support coordinators, and fast, respectful responses to enquiries.
Can I collect health information through my website forms?
You can, but collect only what is necessary, secure it properly and explain how it is used in your privacy policy. Seek advice on your obligations.
Want This Done for You?
Adkode helps businesses in India, Australia and Europe with website development. Get a free audit and a clear plan.
Get a Free Audit